VBSnet Dial-up
Frequently Asked Questions

General

1. What minimum computer/equipment requirements must be met in order to install VBSnet?

Yes. You can use VBSnet with either Internet Explorer or Netscape Navigator.

3. Can I install VBSnet service on more than one computer, using the same CD, or do I have to set up a separate account for each computer?

The same CD can be used to install VBSnet on more than one computer.

4. If I have Call Waiting on my line, should I disable it while I'm online?

Yes. If you have call waiting active while you are on line, your Internet connection will be terminated when you receive a call. To eliminate this problem you can disable your call feature by following these steps.
(This is for Microsoft® Windows® 98. The process is similar on other operating systems.):

1. Click the Start button at the lower left of your desktop
2. Move your cursor to Settings
3. Click on Control Panel
4. Double-click Modems; the Modems Properties window will open
5. Under the General tab, click the Dialing Properties button at the bottom of that window
6. Click the box in front of To disable call waiting; a checkmark will appear in it and the drop down box at the far right of that line will activate
7. In the drop down box, highlight the appropriate code for disabling call waiting:
for touch-tone phones, it's usually *70
for rotary/pulse phones, it's usually 1170
Check with your local telephone company to verify the code in your area.
8. Click the OK button at the bottom of the Dialing Properties window to close it
9. Click the OK button at the bottom of the Modems Properties window to close it
10. Click the X button at the upper right of the Control Panel window to close it
11. To reactivate your call waiting feature once you log off the Internet, follow the same steps, except highlight 70# instead of *70

5. Can I have VBSnet if I am not a Valor Business Solutions customer?

Yes. A customer who does not have other Valor Business Solutions services can purchase VBSnet, but must be billed by credit card. VBSnet can be added to the invoice of a new local phone service customer or an existing Valor Business Solutions customer.

6. Are there any restrictions or limitation in using the VBSnet Internet service?

Yes. The VBSnet Dial-Up Service has a 20-minute maximum idle time and an 8-hour continuous use time limit.

If you are online and you do not surf or send email for 20 continuous minutes, your computer will automatically be logged off. Also, if you are logged on and using the Net for more than 8 continuous hours, your computer will automatically be logged off. In either case, you can immediately reconnect to the service.

7. How do I know if my access number is a local call?

If you have any doubts, call your local phone service provider to verify this for you. Long distance charges will be incurred if the access number is not a local number. All long-distance or other toll charges are the responsibility of the customer.

8. Does VBSnet offer toll-free 800 access for users outside the local calling area?

No. VBSnet does not offer a toll-free 800 service. If the user is not in an area where a local number is available, long-distance charges will be incurred to access the service. All long-distance or other toll charges are the responsibility of the customer.

Passwords and User Names

9. What are the criteria for choosing a user name?

Usernames can be a minimum of 3 characters and a maximum of 50, and can be alphanumeric (contain both letters and numbers), and contain a "-" (dash) symbol.

10. What are the criteria for choosing a password?

Passwords can be a minimum of 3 characters and a maximum of 50, and can contain any character. Passwords are case sensitive.

11. I can't find the user name and password I was given when I signed up for service.

If you have misplaced your user name, password, and/or e-mail address, please call VBSnet Customer Support at 1-888-629-5002, toll free. Customer support is available during normal business hours, 7:00 am to 6:00 pm (CST) 5 days per week, excluding Christmas and Thanksgiving.

12. What if I need help during non-business hours?

If you need assistance outside of normal business hours, please call VBSnet Technical Support at 1-866-68-VALOR (1-866-688-2567), toll free. VBSnet Technical support is available 7x24.

13. Can I change my password and/or user name from those given to me when I signed up for service?

You can change your password, and are encouraged to do so periodically, but you cannot change your user name.

14. How do I change my password?

You can change your password by accessing the VBSnet home page (www.vbsnet.net) and selecting Customer Tools from the menu. You will be asked to enter your username and password. Select the "Change Password" option.

E-mail

15. Can I access my e-mail from a computer at any local or out-of-state location?

Yes. With web mail, you can access your e-mail from any computer that has access to the Internet.

16. Can I change my e-mail user name once it is set up? (For example, can I change it from bill@vbsnet.net to billie@vbsnet.net?

The primary email account cannot be changed. Other email accounts can be added, deleted or modified.

17. How do I change my VBSnet e-mail password?

Click on the VBSnet Customer Tools button on the VBSnet home page (www.vbsnet.net). After logging on, select "Change Dial-up Password" and follow the directions.

18. How much storage space is available in each of the e-mail accounts I received with my VBSnet service?

Each mailbox has 5 megabytes of storage.

19. Can the email storage be shared among the accounts, or is each account limited to 5 MB?

The email storage can be shared among email accounts. Five email accounts would have available storage of 25 MB.

20. How do I initiate a new e-mail account?

If you have unused e-mail mailboxes on your VBSnet account, you can initiate one of them by clicking on the VBSnet Customer Tools button on VBSnet home page (www.vbsnet.net). After logging on, select "Administrate E-Mail Addresses" and follow the directions.

If you have used all of the e-mail accounts provided with your VBSnet account, call VBSnet Customer Service to purchase additional email addresses.

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